"The beginning of knowledge is the discovery of something we do not understand."                         - Frank Herbert

This is the most important activity in our engagement. In every case, when talking to participants at all levels in an enterprise, we have made significant and revealing discoveries.

Key Benefits

• Discovery - You will determine how your enterprise works
• Understanding - Gain insight into your opportunities for improvement
• Imperatives - Rank opportunities for improvement by impact and need

Capabilities

Our capabilities are based on experience and insight into the corporate experience, especially at the individual participant level. Ultimately, an enterprise will succeed when each of the participants succeeds in their respective roles. We will identify and evaluate the extent to which this equation adds up to the goals of all stakeholders.

Assessment process design

We are experienced and skilled in designing an assessment program. We will, based on consultation with your staff, tailor a questionnaire and interview approach that will ensure a comprehensive and valid result.

Interviewing

Our skill and style and will result in participants freely embracing the assessment process and providing the truest and fullest picture of the enterprise and its processes.

Analysis

Data collection means nothing without an ability to make sense of the result. We do not arrive at your engagement with a conclusion in hand - "looking for a problem." Every individual and every organization is unique. We will characterize your enterprise including the uniqueness. From this will come a clear picture of the needs and opportunities for improving.

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Last modified: 01/31/13